Frequently Asked Questions

Get answers to common questions about Phone Consultation.

Have a list of concerns, current skincare products, medications, allergies, and recent procedures ready. Photos of problem areas are helpful. This information allows our specialist to assess needs accurately and recommend appropriate treatments, products, or an in-person follow-up.

Phone consultations typically last 10 to 20 minutes depending on complexity. We review history, prioritize concerns, and outline recommended treatments or at-home care. Longer sessions are available for multiple issues or detailed planning.

A phone consultation provides initial recommendations and realistic expectations based on your history, photos, and goals. It identifies suitable treatments and timelines but may suggest an in-person exam when skin texture or advanced evaluation is required for final planning.

Our standard Phone Consultation is complimentary for new and returning clients. If a more extensive virtual consult or detailed treatment planning is requested, we will inform you about any fees upfront and apply costs toward future services if applicable.

Yes. We review medical history, medications, allergies, and any skin conditions during the call to ensure safe, effective recommendations. Be honest about recent procedures, pregnancy, or autoimmune issues so our specialists can tailor suggestions and avoid contraindicated treatments.

Absolutely. Our specialists recommend personalized products and homecare routines during the Phone Consultation, including active ingredients and usage instructions. We can also advise on purchase options and when to begin new products relative to in-office treatments.